Great Lake Systems provides complete or overflow Tier 1 and 2 Help Desk solutions with unlimited 24x7, 365 technical support available. Great Lake Systems can provide guaranteed call response times from 30 seconds to 2 hours dependent on the customer's needs. Help Desk support can include remote troubleshooting and diagnostic solutions as well as remote installation and parts management services.

Our Help Desk expertise resides in the network, security, customer interface, wireless, cloud and data markets.

• Help Desk services can be combined with Great Lake Systems onsite support and Great Lake Systems monitoring solutions for the ultimate in comprehensive and cost-effective outsourced service solutions
• Help Desk support hours can be customized to your needs, operating 24x7, 365 days a year to overflow, after-hours or weekends and holidays
• Utilize Great Lake Systems secure, web-based portal to create Help Desk tickets, view ticket status in real time and create customized reports
• Services can be answered "Live" at all times or during normal business hours as dictated
• Multi-vendor expertise with trained and certified technicians and project managers on staff

Learn More Contact us today to learn how Great Lake Systems can enhance your business. Call 855-484-6784 or fill out our contact form.