Great Lake Systems is committed to providing world-class customer service and technical expertise for you or your customer's data, video and telephony infrastructure needs. Our Customer Support Center operates 24x7, 365 days a year with complete dedication to customer satisfaction and a commitment to excellence that has enabled us to build long-lasting relationships with our customers. Great Lake Systems remote support solutions enable you to provide comprehensive remote services coupled with on-site and logistical support from a single provider.

• Single point of contact
• Expert and reliable, 24x7, 365 customer and technical support
• Staffed by professionals with comprehensive multi-vendor data infrastructure and systems expertise
• Complete or overflow Tier 1 and 2 Help Desk services
• Remote Infrastructure Management (RIM) services
• Proactive monitoring solutions
• Remote problem diagnosis, troubleshooting and dispatch services
• Reduced on-site support costs with high remote resolution rates
• Remote project management, site surveys and installation support
• Create, view and track trouble tickets and projects remotely through web-based portal

Learn More Contact us today to learn how Great Lake Systems can enhance your business. Call 855-484-6784 or fill out our contact form.